Return Policy
At FragrEssence, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.
Returns
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We accept returns within 10 days of delivery.
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Items must be unused, unopened, and in their original packaging to be eligible for a return.
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Due to the nature of fragrance products, we cannot accept returns for items that have been opened or sprayed.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us at info@fragressence.com with your order number and a photo of the issue.
Shipping Your Return
To return your product, please contact:
info@fragressence.com
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Need Help?
If you have any questions about our return or refund policy, please contact us at info@fragressence.com — we’re happy to assist.